If you wish to register a complaint, please write to Arc & Co., 39 Chobham Road, Woking, Surrey, GU21 6JD or call 0203 952 8917.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on 0800 023 4567.